Everything you can do with Mawaeed and exactly how to do it, from your first login to multi-branch teams, group classes, memberships with included hours, getting paid and approving transfers, recurring bookings, table reservations, car rentals and guesthouse stays. Written for business owners, not developers.
From zero to a live booking page in about five minutes.
Sign up with your email and a password, then confirm your email from the branded link we send you. Once verified you land straight in the setup wizard. No payment details needed to start.
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Pick your industry (salons, barbers, padel courts, clinics, restaurants, car rental, guesthouses and a dozen more), name your business, add your WhatsApp and city, list a few services with prices, set your weekly hours and how you get paid. Along the way you can preview each template live, add photos, FAQs and even pull your real Google reviews, and studios and gyms get a step to set up membership plans. Publish, and your page is live at your-name.mawaeed.io with a professionally designed template for your industry, with real images, sections and copy included.
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The dashboard is your daily home: revenue and booking KPIs for the last 7/30/90 days, the revenue trend, today's appointments, and insights. Everything you manage lives in the left menu: calendar, bookings, customers, services, classes, staff, locations, your booking page, notifications, reports and settings.
Customers see a fast, polished site with your branding: hero, services with Book buttons, packages, team, gallery, reviews, FAQ, locations and a floating WhatsApp button. Share the link everywhere: Instagram bio, WhatsApp status, Google Business profile.
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The Studio editor gives you full control over how your page looks: no code, live preview.
Booking page → Edit (or /studio) opens the editor: your page's sections listed on the left, a live preview on the right. Add, hide, reorder and edit any section and watch the preview update as you type. It's desktop-only, so you can design comfortably on a big screen.
Every industry ships with three designed layouts: Classic (rich landing page), Split (modern split hero) and Editorial (centered, type-led). Apply any of them from the Templates tab; your services, prices and hours stay untouched, only the design changes.
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Each section has multiple layouts you can switch between: 4 hero styles, 7 service layouts (cards, tabs by category, grouped lists, category cards, a photo showcase…), 3 gallery styles including an auto-sliding strip, 3 team styles, carousel or grid reviews, and more. Every section takes an eyebrow, heading and subtitle, and the About section supports amenity chips (emoji welcome: 🚿 🅿️ ❄️).
Set your accent color and it flows through the whole page: buttons, links, section highlights, the booking modal. Upload your logo (square badge or natural shape), choose the cover image, and tune per-section button colors when you want something special.
Add a Banner section and it renders as a full-width announcement bar above your header ("🎉 Our 4th court is now open. Book tonight →"). Other high-impact extras: the Instagram grid, team bios, an FAQ with your real policies, and customer reviews. Already on Google? Paste your Maps link and import your real Google reviews straight into the reviews section, ratings and all.
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What can be booked, who provides it, where, and when.
Services is the menu customers book from: name, one or more durations with prices, an optional category, a photo, and a Published toggle. Categories power the fancy service layouts: tabs, grouped lists and category cards group by them automatically. Add a photo per service and the showcase layout turns your menu into photo cards, perfect for rooms, cars and courts.
One service can have several lengths at different prices: a massage at 30/60/90 minutes, a court for 60 or 90. Click "Add duration" on any service. Customers get a "How long?" choice when booking, and the calendar automatically offers correctly-sized slots for the length they picked.
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Staff hold the calendars: every staff member (or court, chair, bay: whatever your "resource" is) gets their own bookings, calendar color, photo, and the list of services they perform. Customers who book "any available" are placed automatically with whoever is free.
Add your locations under Locations (name, area, map link, phone) and assign each staff member or court to a branch on the Staff page. Customers pick their branch in the booking modal and only see times that branch can actually serve. A Locations section on your page shows each branch with its own map and Book button.
Availability defines the bookable hours per staff member, including split shifts (morning + evening with a lunch break). Add exceptions for holidays and time off; those days simply stop offering slots. Set one day up exactly the way you want it, then hit "Copy to..." on that day, tick the other days (or All) and press Apply: the whole pattern, shifts, breaks and branch, lands on all of them at once.
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Some things you only offer on certain days: a coach who teaches Saturdays, a class that runs midweek, a treatment your specialist does on Tuesdays. Open Services and use the "Available on" day chips under any service to pick its days. Leave all seven switched on and nothing changes for you. Switch some off and your booking page greys those days out on the calendar, so a client cannot pick a Sunday for something you do not do on Sundays.
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Where appointments live: the list, the calendar, walk-ins, and the automatic reminders that kill no-shows.
Every booking with its status (confirmed, completed, cancelled, no-show), searchable and filterable. Open any booking to see the customer, service, price and notes, mark it paid or completed, or cancel it.
Phone call? Walk-in? Hit "New booking", pick the service, staff, date and time, and type the client's name, or attach an existing customer from the directory. Operator bookings can bend the rules (book outside notice windows) because you know your business.
The calendar shows everyone's day and week, color-coded per staff member. Connect Google or Microsoft under Settings and every booking is pushed to the staff calendar automatically: created, rescheduled and cancelled.
Any Book button opens a fast modal: pick a service (and length), a day and time, enter name + WhatsApp, confirm. Deposits you configure are shown upfront. The confirmation carries a manage link where clients can cancel or reschedule themselves within your rules.
Settings → Payments is one decision, made once: No upfront payment (clients just book and you collect at the venue), Deposit (%) (a percentage holds the booking), or Full amount (they pay the whole price to confirm). Underneath, tick the methods clients may use: Cash, Whish, or both. Switching upfront payment off removes deposits from your page everywhere at once, so you can turn it off for a quiet month and back on later without editing your services one by one.
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When Whish is part of the booking, the client sees your Whish details and the exact amount on the review step, with copy buttons and an Open Whish shortcut that jumps straight into the app on both iPhone and Android. The Confirm button only wakes up once they tick "I sent the payment", so nobody walks away with a held slot without at least claiming to have paid. The booking reaches you with a note saying the client confirmed sending it, and you check your own Whish app as usual.
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Cancelling keeps a booking in your history, which is exactly what you want for real life. For the test bookings you made while setting up, open the booking and use Delete at the end of the action row. It asks you once, then the booking is gone for good along with any reminder that had not been sent yet, and a metered month gets the slot back.
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Every booking triggers a confirmation immediately, a reminder 24 hours before, another 2 hours before, and a follow-up after the visit, with your wording, in your customer's language. You get an operator alert on new bookings and cancellations. Configure all of it under Notifications.
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Who still owes you, recorded in one tap, with clients able to send proof of a transfer.
As soon as money can reach you through Mawaeed, a Payments item appears in your menu. It opens on what is actually outstanding: bookings waiting on a deposit and clients carrying a balance, each with the amount already filled in for you. One tap on Received records it, with no typing and no picking a method. Whatever you just recorded sits under "Recently recorded" with an Undo next to it, so a mis-tap costs you one click rather than a support message.
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After booking, and again any time from their manage link, a client can upload a screenshot of their Whish transfer and a reference number if they have one. It arrives on your Payments screen as a highlighted row with a View button for the image and how long it has been waiting. Approve turns it into a recorded payment; Dismiss keeps the record but counts nothing, so an unreadable or wrong screenshot never quietly becomes money.
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Fitness classes, clinics, group lessons: many people, one session, capacity-safe.
Under Group classes, create a class with a price, a capacity (say 8 spots), an optional trainer, and its weekly schedule (Mon & Wed 18:00, Sat 10:00). Sessions generate automatically every day for the weeks ahead. You never create them by hand. Cancel or move a single session and every registrant is notified automatically.
A Classes link appears on your booking page with a weekly timetable. Customers pick a session, choose how many seats, and register. Capacity is enforced down to the last spot even when two people race for it. Spots remaining show live.
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Sell plans, track who's paid, and put regulars on a repeating schedule. Perfect for studios, gyms, clubs and clinics.
Turn on Memberships in Settings → Features (it's already on for studios, gyms and clubs) and a Memberships item appears in your menu. Create the plans you sell: a name ("Unlimited monthly", "10-session pack"), a price, the period it covers (1 month, 3 months, a year…), and what's included. If the plan includes a set number of visits rather than unlimited use, list each service it covers under "What's included" and say how many sessions: 6 personal training sessions per week, 4 classes per month, or both on the same plan. Flip "Show on my page" and the plan instantly becomes a pricing card on your booking site.
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Add a client to a plan (or create a brand-new client right there), then record each payment: how many periods they paid for, the amount, and the method. Their paid-until date recalculates automatically, and every member carries a live status you can filter by: Paid, Due soon, or Overdue. When someone falls behind, one tap opens WhatsApp with a friendly reminder already written.
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Once a plan carries hours, a member booking that service spends their allowance instead of paying. They see "Covered by your membership" along with how much they have left this week or month, right on the confirmation, and the visit is recorded at no charge. When the allowance runs out the next booking is simply charged as normal, so a keen member is never locked out, and rescheduling checks the same allowance rather than quietly charging twice.
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A member booking with the same phone number you have on their profile is recognised automatically, even as a guest who never logs in. They get the covered price and see their remaining hours without signing in to anything. For most clients, who will never create an account for a gym, this is the difference between the membership working and the membership being ignored.
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For clients who come on a fixed rhythm (every Tuesday at 6, twice a week), open New booking and choose Repeats: weekly, every two weeks, monthly, or a custom cadence, with an end date. Mawaeed creates every occurrence on the calendar and reminds the client before each one. If the client has an active membership, tick "Covered by membership" and those visits are logged at no charge, so your revenue never double-counts.
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Every published plan renders as a clean pricing card on your booking site, and a visitor can join right there with Join online: name, phone, and an email only if you ask for one. No account, no back and forth. The membership starts immediately and appears in your Memberships list as unpaid, so you confirm the money the same way you do for everything else.
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Three days before a membership is due, and again on the day, Mawaeed emails the member a friendly renewal note in their own language, carrying exactly the payment options you accept: your Whish number if you take Whish, cash if you take cash. Record their payment and the next cycle re-arms itself automatically. Anyone who slips past the date still shows as Overdue in your list, with one tap to open WhatsApp and a message already written.
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Some industries don't book by the hour, and Mawaeed speaks their language natively.
Restaurant pages open the booking modal with "How many guests?". Behind it, your actual tables (2-tops, 4-tops, bar, terrace…) are the inventory: several parties book the same 8pm on different tables, and a couple automatically gets a 4-top when the 2-tops run out. Experiences (chef's tasting, brunch, private room) are bookable right below the guest picker.
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Restaurants get a Menu manager: build your categories (Mezze, Grills, Desserts) and add dishes with a price and a photo. A Menu section renders on your page as a clean, categorized menu board, so diners browse exactly what you serve before they reserve. Add, rename, reorder and delete happen instantly; edits to a dish are saved with one Save changes button.
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Rental pages sell by the day: the customer picks a car class, then a pickup date and a return date on the calendar. Sold-out days are struck through per class, prices multiply by the number of days, and each physical car in your fleet is tracked so a class sells out only when every unit is on the road. A car returned at 10:00 can go back out the same morning.
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Guesthouse pages speak hotel: guests pick a place, then check-in and checkout dates, and the price multiplies by the number of nights. Each property keeps its own availability calendar, so booked nights are struck through per place, and a room that checks out in the morning can welcome new guests the same day. List each property as a service with photos and the showcase layout does the rest.
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Know your regulars and read your numbers.
Every person who books lands here automatically with their booking history, spend, and no-show count. Add customers manually, edit their details, and keep notes ("prefers coach Lara", "allergic to nuts"). One profile per phone number, so repeat clients are recognized on every future booking.
Two different things, deliberately kept apart. Erase is for a client who asks you to remove their data: their bookings and totals stay in your records, while the name and contact details are gone for good. Delete completely is for the test records you created while setting up: the person and their bookings are removed entirely. Both make you type a word first, and Delete completely asks a second time.
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Clients can create an account right on your booking page (or continue as guests, an account is never required). Signed in, they see their upcoming and past bookings with you, can cancel or rebook within your rules, and their name and WhatsApp are pre-filled on every future booking.
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Revenue over time, bookings per service and staff member, busiest hours, new vs returning customers, and no-show rates. Pick 7/30/90 days and see how the business is actually doing.
Policies, payments, wording and your plan.
Settings holds your business profile and social handles (Instagram, TikTok, Facebook), booking rules (minimum notice, how far ahead people can book), deposits and cancellation windows, your Whish payout details, calendar connections, and the Wording panel that renames things to match your world: "Staff" becomes "Courts", "Services" becomes "Treatments". Booking policy also carries one quietly important choice: whether to ask clients for an email address at all. Untick it and people book with just a name and phone number, which suits businesses whose clients simply do not use email, and those bookings get WhatsApp reminders instead of email confirmations.
Settings → Your booking link renames the address clients use, so iron-fitn.mawaeed.io can become iron-fitness.mawaeed.io. Type the new name, confirm, and the new address works immediately. Your old address keeps forwarding to the new one for 30 days, which is your window to update your Instagram bio, your WhatsApp messages, your printed cards and any QR code you have out in the world.
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The Features card keeps your dashboard simple: optional tools like Group classes and Locations stay hidden until you switch them on, and you can rename how they appear in your menu ("Classes" becomes "Clinics", "Locations" becomes "Branches"). Your industry template pre-selects sensible defaults, so most businesses never think about this.
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Every new business starts with 30 free days of the plan it chooses (Starter, Pro, or Studio), applied automatically at signup. When you're ready, pay by Whish transfer (confirmed within the day) and your plan renews from your dashboard.
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