Video guides

Video guides

Short videos, with a voice explaining each step, of everything you do in Mawaeed: on a computer and on a phone. Pick your kind of business to see only what applies to you. Watch them here or download them.

98 guides, 129 videos

My business is

Install the app

Put your Mawaeed dashboard on your phone or computer, so it opens like an app and alerts reach you.

These videos show each browser's own menus drawn for the video: yours may look a little different, the steps are the same.

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Install on iPhone with Safari
Put your Mawaeed dashboard on your iPhone's home screen, so it opens like an app and booking alerts reach you.
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Install on iPhone with Chrome
Using Chrome on your iPhone? You can add Mawaeed to your Home Screen from Chrome too.
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Install on Android with Chrome
Install Mawaeed on your Android phone from Chrome, so it opens like an app and booking alerts come through.
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Install on a Samsung phone
On a Samsung phone with Samsung Internet, here is how to put Mawaeed on your home screen.
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Install on Android with Firefox
Using Firefox on your Android phone? Here is how to add Mawaeed to your home screen.
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Install on a computer with Chrome
On a computer, Chrome can install Mawaeed as an app, with its own window and icon.
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Install on a computer with Edge
With Microsoft Edge, you can install Mawaeed as an app and pin it to your taskbar.
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Install on a Mac with Safari
On a Mac, Safari can add Mawaeed to your Dock, so it opens as its own app.
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Opened from WhatsApp or Instagram?
Opened your dashboard link from WhatsApp or Instagram? There is no install option there. Here is the way out.
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Turn on booking alerts
Once Mawaeed is installed, one tap turns on booking alerts on your phone.

Getting started

Sign up, set up your business and find your way around the dashboard.

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Sign up for Mawaeed
In this video, you create your Mawaeed account, confirm your email and choose how to set up your page.
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Set up your business yourself
In this video, you set up a beauty salon with the quick setup, and your booking page goes live.
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Let us build your page
Rather not set it up yourself? Send us your details, and the Mawaeed team builds your booking page for you.
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Get to know your dashboard
In this video, you take a quick tour of your dashboard, so you know where everything is.
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Page tours: help on every screen
Every screen in your dashboard has a short tour. Here is how to take it, and how to see it again.
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Share your booking link
In this video, you copy your booking link and get your QR code, so clients can find your page.

Your booking page

Choose a design, add your brand and edit what clients see.

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Your page editor, a quick tour
In this video, you take a tour of the page editor, where you change what clients see on your booking page.
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Change your page's template
In this video, you try a new template for your page, and then put your old design back.
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Add your colour, cover and logo
In this video, you put your own brand on your booking page: your colour, your cover picture and your logo.
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Edit the sections of your page
In this video, you add a section, change its words, move it, hide another one and save.
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Booking page settings
In this video, you go through the Booking page screen: whether your page is live, its WhatsApp button and how it shows on Google.
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Change your booking link
In this video, you change the address of your booking page, and see what happens to the old one.

Services, team and hours

What clients can book, who does it and when.

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Add a service
In this video, you add a new service with its photo, length and price, and see it on your booking page.
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Give a service several lengths or options
In this video, you give one service a choice of lengths, each with its own price.
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Add extras clients can tick
In this video, you add an extra that clients can tick when they book, with its own price.
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Let clients combine services
In this video, you let clients book several services in one visit, and choose which ones can go together.
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Price work by size, count or the hour
In this video, you price a service by a number the client types, like square metres or hours.
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Sort services into categories and order
In this video, you group your services into categories and put them in the order clients see.
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Add someone to your team
In this video, you add a new person to your team, with their photo, role, colour and booking alerts.
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Add time off or a holiday
In this video, you block a few days off, so nobody can book them.
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Set working hours and breaks
In this video, you set someone's working hours, add a lunch break, and copy the day to the rest of the week.
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Add your branches
In this video, you add a branch. With two or more, clients pick where they book.
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Visit clients at home
In this video, you tell clients you come to them, and say which areas you cover.

Bookings and calendar

Take, change and confirm bookings, on the calendar and the list.

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Find your way around the calendar
In this video, you take a tour of your calendar: the week, the day, your team and one booking.
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Add a booking yourself
In this video, you add a booking for a client who called or walked in.
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Book a client every week
In this video, you book a regular client every week until a date, then stop the repeat.
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Change, pay or cancel a booking
In this video, you open a booking, move it, mark it paid, message the client and cancel it.
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Confirm each booking yourself
In this video, you choose to confirm every online booking yourself, and confirm a request that comes in.
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Find a booking in the list
In this video, you use the Bookings list: what is coming up, the history, cancellations and search.
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Delete a test booking
In this video, you delete a test booking completely, so it does not count in your reports.
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How a client books with you
In this video, you see your booking page the way your clients do, and book an appointment like one of them.

Getting paid

Payments, Whish transfers, invoices and expenses.

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Set how clients pay you
In this video, you choose cash or Whish, ask for a deposit, add your Whish details and set the dollar rate.
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How a client pays a deposit by Whish
In this video, a client books on your page, sends the deposit by Whish and sends you the screenshot.
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Approve a Whish payment
In this video, a client has sent a Whish screenshot, and you check it and approve the payment.
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Record money you received
In this video, you record a payment a client made, for the amount they really paid.
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Make an invoice and record its payment
In this video, you make an invoice, issue it, print it or save a PDF, and record the payment.
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Write down an expense
In this video, you write down what the business pays out, like the rent, so your reports show your real profit.

Customers

Your client list, their files and their questions.

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Your client list
In this video, you find a client, add a new one, and download your list.
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A client's file
In this video, you open a client's file: their visits, what they spent, your notes and their history.
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Merge a client who is on the list twice
In this video, you join two records of the same client into one, so her bookings stay together.
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Ask clients your own questions
In this video, you switch on Client records and add a question clients answer the first time they book.
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Delete a client's data
In this video, you delete a client's personal details when they ask you to, and keep your numbers right.
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Your clients' own account
In this video, a client logs in on your booking page with a code sent by email, and sees their bookings.

Classes and memberships

Group classes, sessions, plans, members and renewals.

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Add a group class
In this video, you add a group class with its spots, its price and its weekly time.
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Plan extra class sessions
In this video, you add extra sessions to a class, on top of its weekly times.
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See who is coming to a class
In this video, you open a class session on your calendar and see who registered.
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How a client registers for a class
In this video, you see how a client finds your timetable and registers for a class.
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Create a membership plan
In this video, you create a membership plan with its price and the classes it includes.
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Add a member to a plan
In this video, you put a client on a membership plan and record what they paid.
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Chase renewals, pause or end a member
In this video, you see who has to renew, remind them, and pause a membership.
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How a client joins a plan from your page
In this video, a client joins a membership plan from your page and sends their Whish payment.
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Give a member a regular weekly booking
In this video, you book a member every week at the same time, covered by their membership.

Restaurants

Table reservations and your menu.

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Set up table reservations
In this video, you see what guests can reserve, how long a table is held, and what large groups are told.
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Add a dish to your menu
In this video, you add a dish to your menu with its description and price, and it shows on your page.
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How a guest reserves a table
In this video, you see how a guest reserves a table on your page: how many, the day and the time.
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Run tonight's reservations
In this video, you go through the day's reservations and mark a table that has eaten and left.

Car rental

Your fleet, rates and rentals by date.

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Add a car class to your fleet
In this video, you add a car class with its daily rate, and set how many of those cars you own.
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Set weekend and weekly rates
In this video, you give a car class a weekend rate and a weekly rate, and check what a customer pays.
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Your car calendar
In this video, you read your car calendar: which car is out, from which day to which day, and what is free.
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How a customer rents a car from your page
In this video, you see how a customer picks a car and their dates on your page, and pays the deposit.

Chalets and stays

Chalets, nightly prices, stay requests and your chalet calendar.

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Set up a chalet and its prices
In this video, you set a chalet's nightly price, its weekend and weekly rates, and the shortest stay.
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Your chalet calendar
In this video, you read your chalet calendar: which chalet is booked, from which day to which day, and what is free.
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Accept a stay request
In this video, a guest has asked for dates, and you accept the stay from your list.
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How a guest books a stay from your page
In this video, you see how a guest picks a chalet and their nights on your page, and sends the request.

Courts

Courts by the hour, across your branches.

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Set up your courts
In this video, you see what players can book, and you add a court at one of your branches.
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How a player books a court
In this video, you see how a player books a court on your page: the branch, the length, the day and the time.

Clinic

Dental charts, treatment plans, prescriptions and lab work.

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Open a patient's dental file and chart a tooth
In this video, you open a patient's dental file and chart what you found on a tooth.
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Make a treatment plan and take a payment
In this video, you turn the work a patient needs into a priced treatment plan, and record what they paid.
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Write a prescription and send lab work
In this video, you write and print a prescription, send work to a lab, and follow it on the Clinic screen.

Taxi office

The dispatch desk and your drivers' rides.

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Price a ride, give it to a driver and confirm it
In this video, you take a new ride request on the Dispatch desk: price it, hand it to a driver and confirm it.
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A driver's rides for today
In this video, a driver opens My rides on his phone, finds the way to the client, and marks the ride done.
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How a client books a ride
In this video, you see how a client books a ride on your page: where, when, and who.

Meetings

Mawaeed for agencies and consultants.

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Mawaeed for meetings
In this video, you see your dashboard in meetings mode, made for agencies and consultants who book their own time.

Team, alerts and messages

Logins for your team, booking alerts and what clients receive.

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Give your team their own login
In this video, you invite someone from your team by email, and choose how much they see.
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What your staff see
In this video, you see the dashboard the way a team member with Bookings and calendar access sees it.
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Choose your booking alerts
In this video, you choose what Mawaeed tells you about: new bookings, cancellations and a weekly summary.
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Write the messages clients receive
In this video, you change the message clients receive, add a detail like the time, and preview it.
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See your bookings in your own calendar
In this video, you show your bookings in Apple Calendar or Google Calendar, with the Calendar feed.

Reports, settings and your plan

Your numbers, your rules and your plan.

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Read your reports
In this video, you read your numbers: what came in, your bookings and your clients, month by month.
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Download all your data
In this video, you download everything you keep in Mawaeed, so you always have your own copy.
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Edit your business details
In this video, you change your business details: your tagline, your address and how clients reach you.
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Set your booking rules
In this video, you set your booking rules: the start times, how far ahead clients can book, and free cancellation.
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Switch features on or off
In this video, you switch on an extra tool, Memberships, and see it appear in your menu.
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Call things by your own words
In this video, you rename Staff to the word you use, and see your menu change.
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Pay for your plan with Whish
In this video, you choose your plan and pay for it with Whish, so your page keeps running after the trial.
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Get more WhatsApp reminders
In this video, you see how many WhatsApp reminders you have used, and how to get a pack of more.
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What happens when your trial ends
In this video, you see what happens when your free trial ends, and how to keep your page open.
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Change your login email or password
In this video, you find where to change the email you log in with, and your password.

Prefer to read? The written guide has every step with pictures.

Open the written guide

Still stuck?

Send us a message on WhatsApp and we will walk you through it.

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