Frequently asked questions

A booking platform built for Lebanese service businesses: a booking website under your name, a team calendar, automatic WhatsApp reminders, and simple reports. Clients book themselves; you run your day.

No. Mawaeed works with Whish, OMT, or cash. You collect from your clients however they prefer.

Your booking page and the emails your clients receive can be in Arabic, French, or English, and this site speaks all three. The WhatsApp reminder is sent in English.

No. They book through a web link. You can install Mawaeed as an app on your phone or desktop if you like.

Yes. Mawaeed is built mobile first and works on slow 3G and during power cuts.

No, but every new business gets 14 free days of the plan it chooses, with no card and no bank account. After that, Pro is $20 a month and Studio $40, paid by Whish, monthly or yearly.

Via Whish or other supported local methods. Send the payment, we confirm it, and your plan activates.

Yes. Cancelling stops future renewals; your plan stays active until the end of the paid period, then everything keeps working for 5 more days before the account is paused. Your data stays, and you can export it any time.

Everything keeps working for 5 more days, so a late payment changes nothing. After that the account is paused: online booking on your page pauses (visitors see your phone and WhatsApp instead), and the dashboard becomes read only. You can still see and export all your data, nothing is deleted, and paying switches everything back on.

No. Subscription payments, monthly or yearly, are not refundable. You can cancel anytime, and your plan stays active until the end of the period you paid for. See the Refund Policy page for the details.

Mawaeed confirms every booking, sends a WhatsApp reminder 24 hours before the visit, and emails your client in their own language: a reminder 2 hours before, plus a follow-up after.

Yes. Mark holidays, breaks, or busy blocks in Availability and those times simply stop being offered online.

Yes, from the link in their confirmation, within the rules you set. You are notified automatically and the slot reopens.

Of course. Add them from the dashboard in seconds; they get the same confirmations and reminders.

Yes. Every booking, reschedule, and cancellation lands in your Google Calendar automatically.

Yes: yourname.mawaeed.io with your services, photos, team, reviews, map, and booking built in.

Everything: colors, logo, sections, photos, and text, from a visual editor. Three layouts per trade, switchable anytime. No code.

Not yet, custom domains are on the roadmap. Today your page lives at your-name.mawaeed.io, short and easy to share.

This site, your booking page and your clients' emails speak Arabic with full right to left, plus French and English. The WhatsApp reminder is sent in English.