Care you can count on.

Frequently asked questions

Can patients book with a specific doctor?

Yes. Each practitioner is a separate bookable resource with their own calendar and their own list of consultations, so a patient books the doctor they need. Availability is set per practitioner, including split clinic hours with a break in between.

How do I reduce missed appointments?

Leave the automatic reminders on. Every booking triggers a confirmation immediately, a reminder 24 hours before and another two hours before, in the patient's own language. The 24 hour reminder is the single biggest lever on no-shows.

Can I ask for a deposit on a first consultation?

Yes. Set upfront payment to a percentage or the full amount and pick the methods you accept, Whish or cash. You can switch it off for a quiet month and back on later without editing each service.

Is patient contact information private?

Each business only ever sees its own patients. If someone asks you to remove their data, Erase removes their name and contact details for good while keeping your booking records intact, which is a different action from deleting a test record entirely.

Can I block a day for a conference or a holiday?

Add an exception on the availability screen and that day stops offering slots. You can still add a booking yourself on a blocked day, because an exception is for patients, not for you.